If you are one of the 10 million bloggers/social-media-types/early adopters that was invited to beta test Google+, then your last 26 days have been filled with a profusion of blog posts about how to get started with Google +, getting the most out of Google+, and even debates about whether people should already be charging for their expertise on Google+. However, the topic of Google+ and privacy has been less talked about. In fact, with the exception of one privacy flaw that was covered fairly well, the topic of what Google+ means to personal privacy has gotten very little ink.
Google+ Circles and The Illusion of Privacy
Google+ circles are nothing short of a game changer. The ability to segment whom you share information with as well as the ability to add people to circles in single-blind fashion are huge leaps forward for social networking. These features along with other privacy structures in G+ make it extremely appealing to those who, for the past few years, have reluctantly accepted Facebook’s heavy handed approach to personal privacy.
Google+ has given us actual privacy, but it has also given us the illusion of privacy.
While circles might be wonderful, the reality is that when you share a very sensitive item to a circle made up of only your closest family members, you are also sharing that information with a large, publicly-traded, multinational corporation – a corporation whose primary business is collecting data about you and selling it. You see, Google is not your friend; in fact, you are not even Google’s customer.
You are the product Google sells to its customers.
Why Google Created Google+
In an excellent analysis by Barbara Ortutay at CRMdaily.com, Google+ Social Net Is About Leadership in Selling Ads, Ms. Ortutay states:
“Facebook’s greatest advantage is the immense trove of information that its users have shared about themselves through about 4 billion posts and connections they make collectively every day. Facebook knows what people are reading, eating and watching. It knows who’s friends with whom, and which friends people trust for recommendations on what shoes to buy and which plumbers to hire.
Google can’t index most of this information on its search engine because Facebook doesn’t share it. Instead, Facebook has formed a search partnership with Google rival Microsoft Corp. … This means Facebook users who search for shoes or concert tickets on Bing might get results that are tailored to the interests they listed on the site. …That puts Google at a disadvantage. Unless it can get similar data through a social service of its own, Google is left with a formula that sorts through the pattern of Web links and other computer data to determine where a site should rank …[and that] system has become increasingly vulnerable to manipulation by Web sites looking to rank higher than their rivals.”
Google’s business model has long been centered on one thing, having the greatest quantity and quality of digital data in existence. However, the rapid shift towards social sharing in the last few years has left Google falling behind in the new front of the data war. G+ is its recent attempt to remain the data leader.
Perhaps one of the greatest misconceptions about Google and its many sites is that they are free. Google is not free; it never has been. Not its apps, not its services, and not its new social network. You pay Google a little bit each time you click your mouse; you pay in personal data.
Google is now combining the two most important data streams you have – your search history (which is probably as close as we have come to a map of the human mind) and your social graph (which tells data aggregators things about you that businesses have traditionally paid large amounts for) – to create an incredibly rich and detailed psychographic profile. A profile that we all offer up for free without hesitation. The truth is that…
In an information economy, information is the currency we trade for convenience.
To some degree, we have all become digital prostitutes, willing to part with what is personal and valuable for the conveniences that help us feed our digital habits.
And perhaps that is the price of a wired world. We trade our privacy for gadgets that entertain us, information that helps us compete, and networks that allow us to connect to others. We do so willingly and, for most of us, with an innate understanding that we are all participating in a grand experiment – a symbiotic marriage of man and machine that has never been tried before. It is a Brave New World – both literally and figuratively.
You Can Take My Google+ When You Pry It From My Cold Dead Fingers
For the record, I love Google+ and, big picture, have nothing against Google as a company. In fact, I think Google is one of the most innovative and impressive companies on the planet. I don’t see black helicopters with the G+ logo coming over the hill, and, quite frankly, G+ has provided me an environment where I will finally participate in the personal side of the social media revolution. After 3 years of sitting silently by while people I barely spoke to in high school updated me about their cat’s litter box training, I am ready to get in the game.
The purpose of this post was to provide a counterweight to the laudatory and virtually uncritical discussions of G+ and privacy. To take a look at the 50,000 foot view of how this new social network will fit into the ever-increasing personal revelations we offer up as information currency in order to live our networked lives. And to help us all remember that privacy from one another is not the only privacy concern.
In solving one privacy problem, Google has increased another. By allowing us to share more selectively, Google has encouraged us to share more. And while the information shared might be specifically isolated to friends, family, or coworkers, it is always shared with Google. As Google cross references your social data with your search data, your analytics, your Google docs, and your Picasa photos, it will possess a more complete picture of you than even your spouse or shrink probably has.
The situation is akin to turning up the lights in a house with large windows when you are home alone. You may feel safer, but you have actually put yourself on display and blinded yourself to threats. The feeling of security has overridden your actual security. You see, circles might make you feel as if your privacy is more protected, but the greatest threat to your privacy is the same. It has only changed names and logos.
Honey, Do These Thoughts Make Me Look Old?
I understand that this post may reek of Ludditism. We live in a social age; perhaps personal privacy is simply a thing of the past, a quaint notion from a bygone era. As a businessperson and marketer, I must confess that I am excited about the potential of Google+ and of the data that consumers are willing to provide so my marketing can be more effective.
However, as a citizen and intermittent student of history, I do wonder what the existence of a data-tagged citizenry could mean. How could these vast digital records of our lives be used if the tyrannical horrors that infected the industrialized world in the 20th Century were to rear their bloody heads in the 21st Century? I don’t profess to know the answer, and fortunately for us all, it is a question for people who are much smarter than I to ponder.
In the end, I know this: We will all continue to enjoy Google+ and share our lives on it. But if you get nothing else out of this post, please just take away the ever so slight reminder that what you share with your brother on Google +, you also share with Google – and unlike your brother, Google never forgets.
So, doth I rant too much? Do you ever think about data privacy not just peer-to-peer privacy? Even with circles, are you going to hold back from sharing some things?
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Twitter: ericamallison
Very interesting 50K view, Adam. I have to admit, it’s not one I think of often enough, if at all! Shame on me. I do wonder the long term impacts of all of sharing and networking online…Thanks for making me think about it a little bit more!
Erica Allison recently wrote about this…The Challenge For Selling B2B Isn’t Packaging (@RDempsey)
I know how you feel. It’s not something anyone wants to think about — including me. The way everything is setup; it’s easier to just go with where the technology takes you. And that, of course, is the catch! It’s easy to give up your data, but if you want to be “social” it takes a lot of effort to protect it.
Twitter: bdorman264
we have all become digital prostitutes – I knew I was a ho befo and now I get to be one digitally. Also, with the ability to create an incredibly rich and detailed psychographic profile……ha, I can only imagine what that looks like. They would probably suggest therapy………….
I have no illusions whatsoever of any kind of privacy; every thing I write, every place I visit I would imagine is traceable and retrievable if need be. And I don’t care, other than someone stealing my identity I have nothing to hide. Some of it might be uncomfortable to me if it was disclosed, but nothing that would make me quit my job or move to another country. I think anyone who thinks otherwise is naive.
That’s my two cents. I’m in Google +, but just barely at this point.
Thanks for sharing Adam, very well researched.
Bill Dorman recently wrote about this…4 Random observations via my vlog
See Bill, that’s important… being the same person online that you are off.
I think we know that blogging and commenting are open and public activities. It’s probably good that you extend that attitude to all online activities. With Google+, the expectation (the buzz in fact) is that the circles allow for privacy. I was more trying to bring up that the circles aren’t so private really.
On a side note: I’m loving Google+ but have not had time to figure a lot of it out.
Good to see you here as always!
Twitter: bdorman264
I’m still just putting people in circles as they come in and trying to keep the numbers manageable within each circle. However, I think you can move people around w/in your circles w/out them knowing, right? Unlike lists in twitter where people know what list they are in or if you move them……
Bill Dorman recently wrote about this…4 Random observations via my vlog
The “illusion” continues. Anyone can add ME to their circles. They’ll get all my posts, presumably. At least, that seems to be how it’s working for me – I’m getting all the posts from the people in my circles.
This circles thing doesn’t appear to be a two-way control.
Did I miss something?
I appreciate the question. I think you are missing one of the key features with circles. When you post something on Google+, you can choose who can see it. You can open it up to the public or just specific circles. With Facebook, all “friends” see everything. With G+ you can specify who sees what posts.
Thanks for stopping by! I hope that helps.
Thanks for this explanation. I appreciate you taking the time to help me work this out. This relationship apparently has more than one level. We both have circles. Plus, there are public posts. So, when I have someone in circle XYZ, I am only seeing their “public” posts, or ones they posted to a circle that they have me in?
It’s the interaction between circles/usesrs that is like nothing else we’ve seen. Correct?
Well, there are a number of other features that G+ has over Facebook. But circles is definitely the game changer — it’s a paradigm shift in approaching social, and IMHO attacks Facebook’s greatest weakness.
Thanks so much for your thoughts here. I look forward to seeing you again.
Actually facebook has this functionality too with the groups setting. I’ve been using it for ages to control who can see my posts and photos. Its not very hard to use at all, I am not quite sure why everyone is raving so much about google+from that perspective…
I do believe that Facebook Friend Lists are the ones closest to Google Circles. But the rap on them seems to be that they are a clunky and unintuitive as most of the Facebook UI. (There is even an app now to make them look like G+ circles).
Of course, everything works differently for each individual, so I am glad you are able to make it work for you. Thanks for taking the time to stop by!
Adam Toporek recently wrote about this…Surprise! A Lesson in Superior Customer Service
“You are the product Google sells to its customers.” Facebook was the original company referred to in that quote, I think, but Google fits it well, too.
I think those thoughts all the time, Adam, and I’m not even close to being a Luddite. Some people say privacy is only for people who have something to hide. I say it’s not necessarily the loss of privacy in these cases, but the loss of control over the loss of privacy. There will always, always be a third party in any interaction on these social networks, and major search engines, too. I don’t think we need to believe in black helicopters with any logo just to remain aware of that.
Earlier this morning I retweeted a post from Christopher Penn about another aspect of that quote above http://bit.ly/nI8Vq1. Google isn’t, as you’ve outlined, doing all this for its health. So as much as we enjoy its offerings, it’s wise to remember they’re enjoying that we’re enjoying it, for their own reasons.
Shakirah Dawud recently wrote about this…How To Ask People To Buy Without Asking Them To Buy
You are correct, that phrase was originally about Facebook (at least when I heard it), and I have used it a few times in comments. It definitely applies to FB and G; both companies make money collecting data on consumers and selling it to advertisers.
I have heard that expression too… “privacy is just for people who have something to hide.” It’s usually someone who wants your information saying it. Everyone has things to hide; often quite benign. That phrase makes it sound like its something nefarious.
Great seeing you as always Shakirah. Thanks for the link to the Christopher Penn post. Headed there now!
I’d love to hear your thoughts on Chris’s post when you get the chance. Interesting stuff.
Shakirah Dawud recently wrote about this…How To Ask People To Buy Without Asking Them To Buy
Well, the post was a bit technical, and the comment thread got very technical. But I will say, it was a very interesting read and really puts an exclamation point on this post. Thank you for sharing it!
The granular detail Google is collecting about our behavior online I think would really shock most people.
Really appreciate how thoughtful this is, Adam!
Thanks Jenn! Glad you enjoyed it.
Hi Adam,
You are a few of persons who are not singing prayers of Google. It is just great. You have taken a very objective view of why “Web darling” Google now is a big brother than wants to know what it could not by its search engine.
I am not against Google but what is dangerous is individual are putting themselves at privacy risk. If you do a search engine logged in while also interacting on G+ I think you have provided Google with one more way to mine your data.
I think govt. knows about us but I am scared of private eyes also knowing about us. There is a portal on internet where you just put the name of the person and you can know what they have been upto , where they are living and how much they earn.
I think Google has succeeding pulling 18m users to its fold and now they are busy sharing their stuff on Google without worrying about the privacy part.
I would never give all the data to one companies nor share confidential info on the net. Even though Facebook knows a little about me, I am sure that data will never move on to Google ( I hope) because of competitive position.
Thanks for putting an objective post on the current situation .
Ashvini recently wrote about this…Facebook vs Google ( plus ) :The battle continues
Hey Ashvini,
You make some really strong points. For the record, I don’t think Google is evil, in fact, I will say overall they have contributed many positive things to the world and continue to do so. They add value, but like most businesses, do so in exchange for something. It is a for-profit entity and its goal is to make a profit for its shareholders.
I understand the concern about giving data to one company, and it echos some of the warnings I was giving. That is becoming harder and harder to avoid with Google. While you can do small things (not use Chrome browser, not use G+ for social), in the end, Google has a large hand in almost every stage of content creation and usage on the Internet.
As I said, I really do like Google overall. I just recognize that they are a large company whose economic interest is to collect as much data about its users as it can.
Thanks for the comments and thoughts!
Ashvini,
Why would government be any more trustworthy than a private corporation? They are both equally scary to me…
Still haven’t kicked all the tires on G+ so I’m not sure. For example, under every G+ entry is see a nice big SHARE link. If I share with one circle is there something blocking someone within that circle to then repost or share that elsewhere, anywhere? I kinda doubt it. If I don’t want it shared, I don’t share it. Period. I’ll still keep people in lists, circles and groups as they are, as I tend to agree that privacy is something of a myth. FWIW.
Davina K. Brewer recently wrote about this…Wanted: Leaders. CYA School of Mismanagement graduates need not apply.
Hey Davina,
Check out the link at the end of the first paragraph that says “one privacy flaw.” The big flaw that got some attention was exactly what you mentioned, people were able to share something outside of the circles a person originally limited their post to.
I think those technical privacy issues will work themselves out in Beta, but I think your outlook is a good one as far as the bigger picture!
PS. I’m going to be dropping you an email soon.
Missed that link, thanks for pointing that out. And I’ll BOLO your email.
Davina,
You make an excellent point about sharing. My basic rule is the same one I apply in life: Don’t tell the cousin who tells everything anything you don’t want your mom to know. On the internet, everyone is THAT cousin, and your mother is a lawyer, waiting to see if you tell her the truth about the story she’s already heard!
Adam,
I came across this excellent piece via G+. FB does have a privacy control on who can see your posts. It’s that teeny tiny, little bitty, eensie weensie lock under your status update or share option. Can you see it? They don’t really want you to. On either platform, there is no way to keep people from sharing something you thought was private. Circles are much easier that FB lists to control, so maybe the direction G+ should take, in order to outfox FB, is to allow you to “lock” something you share so that it can’t be passed around as easily. Your cousin would have to cut and paste or pick up the phone. For some, that’s just too much trouble! In truth, you and Davina have the right idea. Don’t share anything you don’t want shared with everyone and don’t google anything you would be embarrassed for someone else — everyone else! — to know.
Thank you so much for stopping by and sharing your thoughts. “On the Internet, everyone is that cousin” — I liked that!
I think Google will work on the sharing outside of the original circle issue; it seems to be the one privacy concern that has gotten some ink since G+ went live.
Really good blog post, Adam. I think we all forget that anything put in writing is not private. It started with faxing, then emails, and now all the digital tools. There are a couple of private FB groups I belong to and it sometimes astounds me what people write. My advice for our clients? Don’t put anything online you wouldn’t want to get out there. It’s the same advice my dad gave us when we were kids: Never put anything in writing you don’t want to get out there.
Gini… what’s that old saying… “Never put anything in an email, you wouldn’t want to see on the front page of the New York Times!” Of course, I think we’ve all violated that rule — it’s a pretty tough standard — but it underlines your point. Digital is forever.
Thanks for taking the time to drop by. I know you’ve had quite the week — it’s much appreciated!
Privacy control is one reason Google+, the new kid in the social media sphere, is getting rave reviews. Circles can give people the illusory impression that they are holding a conversation safe from an unwelcome presence. Thanks for sharing your knowledge!!
Shilpa, I agree. There is no question that the privacy controls afforded by circles is one of the big reason Google+ is being talked about so favorably.
Thank you for stopping by!
Thank you for this very informative idea about Google +, now I know I should be careful to this hidden agenda of this company and for using there services that in return they are collecting information toward us as a user.
elpidio recently wrote about this…How can I find fulfillment in my work?
Hi elpidio. Thank you for your thoughts. I actually don’t think that this particular agenda is hidden; it’s just something that most people don’t think about.
I am glad the post helped!
Wow, this really makes me start to reconsider social media. I had never EVER thought of it this way, but it totally makes sense.
Mitchell recently wrote about this…Fixer-Upper or Pocket Book Buster?
Glad this helps with the awareness Mitchell. Thanks for stopping by.
Twitter: GrowMap
If the ONLY reason Google, Facebook, Microsoft and other multi-national corporations wanted this data was to better target ads and sell us “stuff” it would not concern me. I do not personally believe that is their ultimate reason for building such profiles.
Imagine how much easier it would have made the goals of Adolf Eichmann and others to know virtually EVERYTHING about their targets from who their relatives were and where they all lived to who their friends are. Even if you knew they were coming for you where would you hide?
While many will simply dismiss such thoughts as impossible I have no doubt that is precisely why most of those who died took no action to protect their families. They probably could not believe that could actually happen THERE where THEY lived.
Those who ignore history are doomed to repeat it. We have only to open our eyes and pay attention to see the huge changes that have occurred in my lifetime. For those who doubt me, try this little experiment. Wear something unusual and walk anywhere without identification and see how far you can walk before you are stopped by some kind of law enforcement officials.
We are not living in the America of my youth or yours. Instead of ignoring the signs start becoming aware of them and putting the pieces together. Instead of dismissing everything as a ‘conspiracy theory’ see if you can logically ignore everything that is happening. Start with this post I’ve compiled on information About Google.
You recognize that privacy on Google Plus is an illusion. I recognize that we all choose which illusion we want to live in. We might decide America is safe or Society is Dangerous or any variation based on what we ignore and what we don’t. I question everything and can not dismiss the overwhelming evidence – but I leave it to each and every person to choose which “reality” they can handle.
As Einstein said, “Reality is merely an illusion, albeit a very persistent one.”
Gail Gardner recently wrote about this…Bloggers And Small Businesses Can Conquer Cyberspace With Collaboration
I appreciate the comments Gail — and its obvious you have given the broader issues associated with this topic a lot of thought. While I certainly opened the door in this post, I generally try to steer clear of political issues on this blog, so I will just add a few general comments in reply.
I think large publicly traded corporations, multinational or not, generally do what they believe to be in the economic interests of their stakeholders — primarily board members, executives, and shareholders (though these interests often conflict). The economic well-being of Google, present and future, is inherently tied to data. To my knowledge, Google is the single largest non-governmental collector of data. I don’t know much more about Google than the average business blogger, but one thing is certain, all of that data being collected is permanent and will have the potential to be misused in the future — by Google or by third parties. Hopefully, this discussion will help people understand that so they can make informed decisions about what they choose to share.
Love the Einstein quote! And appreciate you taking the time to share your concerns here.
Adam Toporek recently wrote about this…Does Your Business Need a Customer Referral Program?
Facebook is the same!
In many ways, but FB just doesn’t have anything close to the search data that Google does.
Hi Adam,
No way you could know this … I realized this post was trending as I was in the middle of reading it today! In more ways than one, you’ve brought to the forefront what was either in the back of many minds or on the tips of tongues of those uncertain how to say what you’ve said so well.
I’ve always been a privacy freak, with a good measure of conspiracy theory tossed in for balance.
I love the imagery of those black helicopters with G+ emblazoned on the side! Yes, I’m a consistent user of the many Google tools, too, but I’ve always known they were extracting their pound of flesh even while offering to give us what appeared to be free.
There will likely be some “Just Say No” campaigns springing up. But for them to be successful, alternatives will have to be proposed. At first blush, I don’t see the alternatives.
Thought provoking Adam. I’m glad to see your article trending … It’s making better waves than Google’s.

Vernessa Taylor recently wrote about this…Is Blogging Making You Sick? Doctor, Doctor!
Hi Vernessa,
I must say that I have been surprised by the reaction to this post. I think deep down a lot more people are concerned about these issues than they talk about.
As I’ve said, I’m not anti-Google (and I really like G+), but I think people should be realistic about what “privacy” really means and learn to differentiate between total privacy and “peer-to-peer” privacy.
I appreciate the kind words. Great to see you here as always!
Adam Toporek recently wrote about this…Does Your Business Need a Customer Referral Program?
I have never been a fan of social networking – just never appealed to me but am very interested in google+ mainly from a commercial point of view. Your post has taught me a few things I never knew about G+. Thanks for the informative piece.