Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
For many small business owners, hiring is one of the great time sucks of their entrepreneurial existence. Regardless of the type of business, companies with more than a few employees can find that hiring happens frequently enough to become a drain on business resources. Companies with more than 15 or 20 employees will find, in [...]
Good ebooks can be invaluable resources for entrepreneurs. For many small business owners, time is our most valuable commodity, and like a traditional book, a good ebook synthesizes countless hours of an author’s expertise on a subject and presents it in a coherent and cohesive framework, giving you the information you need in an efficient [...]
If you are one of the 10 million bloggers/social-media-types/early adopters that was invited to beta test Google+, then your last 26 days have been filled with a profusion of blog posts about how to get started with Google +, getting the most out of Google+, and even debates about whether people should already be charging [...]
I am a Mixed Martial Arts (MMA) fan, as in short for fanatic. In fact, I am somewhat atypical in that MMA is the only sport I really follow. While I do keep up with the Orlando Magic, I don’t follow any other teams or sports. In my house, it’s all about the MMA. Part [...]
During a recent vacation, we were fortunate enough to stay at the Hotel Indigo in Asheville, NC where we received a great lesson in top-notch customer service and the art of surprise. A Birthday in the Mountains We were in Asheville to celebrate a milestone birthday of my wife’s (which milestone, I am sworn to [...]
My New Comment Policy: What Do You Think?
I’ve been tinkering around with a comment policy for awhile now. While I had a few “driveby” commenters early on, for the most part, this blog has not developed to a level where I have to deal with too much in the way of spam or trolls. My few semi-controversial posts only attracted civil and [...]