Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
Instead of a roundup looking back at the past year, I thought I would take a look forward in this final day of 2011. This blog will be changing a good bit in the coming year, and I wanted to talk briefly about the new direction. Name Change and Redesign The name of blog [...]
The original title of this post was Is Bad Customer Service the Norm? It is a catchy title — better than my current one — however, there is only one problem with it: It isn’t true. My original inspiration for the piece came from a January blog post by Harley Manning over at Forrester summarizing the [...]
Volume 2: November 2011 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Customer Experience Resource: “Hootie” The HootSuite Owl This month’s spotlight is on HootSuite, a social media management dashboard, who has affectionately been renamed Hootie in my [...]
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