Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
This our third and final recap of the Multi-Unit Franchising Conference. Click these links, to read our recaps of Day 1 and Day 2. Day 3 consisted of only one session, but it was a knockout… Morning Session What’s the Secret? To Providing A World-Class Customer Experience by John R. Dijulius III. John has two [...]
As mentioned in our Day 1 Recap, this is my first Multi-Unit Franchising Conference, and I am evaluating whether or not this conference is a worthwhile investment. I hope this series of recaps might help other franchisees determine if the MUF might be a good investment for them. So, let’s get started… General Session The [...]
For those of you not attending, the Multi-Unit Franchising Conference in Las Vegas, I thought I would provide a recap of the conference so that you might get a better idea if the MUF conference is right for you in the future. This is my first MUF, so I am evaluating the ROI of the [...]
Perhaps the most important step in deciding whether or not to venture into a franchised business is knowing if your personality is suited to franchising. The good news is that many personality types can be successful in a franchise. I know successful franchisees that are headstrong and brash and those that are flexible and quiet. [...]
Major news hit the franchise world last month when Subway announced that it had passed McDonald’s in the number of open locations. At the end of 2010, Subway had 33,749 restaurants worldwide compared to McDonald’s 32,737. For me, the first question that came to mind was how did they do it? Of course, there were [...]
As someone who believes that customer service is the ultimate differentiator in business, I am always on the lookout for examples of outstanding service. Great customer service can come from anywhere – from businesses where you expect no less (Nordstrom) to businesses where you are thrilled to just to be treated like a human being [...]
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