Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
This our third and final recap of the Multi-Unit Franchising Conference. Click these links, to read our recaps of Day 1 and Day 2. Day 3 consisted of only one session, but it was a knockout… Morning Session What’s the Secret? To Providing A World-Class Customer Experience by John R. Dijulius III. John has two [...]
As mentioned in our Day 1 Recap, this is my first Multi-Unit Franchising Conference, and I am evaluating whether or not this conference is a worthwhile investment. I hope this series of recaps might help other franchisees determine if the MUF might be a good investment for them. So, let’s get started… General Session The [...]
For those of you not attending, the Multi-Unit Franchising Conference in Las Vegas, I thought I would provide a recap of the conference so that you might get a better idea if the MUF conference is right for you in the future. This is my first MUF, so I am evaluating the ROI of the [...]
Perhaps the most important step in deciding whether or not to venture into a franchised business is knowing if your personality is suited to franchising. The good news is that many personality types can be successful in a franchise. I know successful franchisees that are headstrong and brash and those that are flexible and quiet. [...]
Major news hit the franchise world last month when Subway announced that it had passed McDonald’s in the number of open locations. At the end of 2010, Subway had 33,749 restaurants worldwide compared to McDonald’s 32,737. For me, the first question that came to mind was how did they do it? Of course, there were [...]
Successful franchises are, by nature of their success, large businesses. While they may operate as small businesses on a per unit basis, franchises have the resources, knowledge base, and market penetration of a larger business. Accordingly, the best franchises have figured out numerous strategies for business success that are often overlooked by small business owners. [...]
The International Franchise Association Educational Foundation released its report on the franchise industry earlier this year, the Franchise Business Economic Outlook, 2011. The short version: the franchise industry as a whole seems to be poised for a sunny 2011. Here are some key takeaways from the report: Macroeconomic factors are predicted to improve. GDP growth [...]
In our previous post, 5 Advantages Franchises Have Over Solo Small Businesses, we discussed the tremendous advantages a strong franchise system can offer to entrepreneurs. Like anything, franchising also has its disadvantages. Many of these disadvantages are relative, and the degree to which they apply, or even exist, is dependent on the quality of the [...]
Are you an entrepreneur looking to start a business but you just don’t have that “great idea” yet? Then franchising might be for you. Franchising offers you the opportunity to join an existing business model and, in many cases, to align with an established brand. Franchising can present tremendous advantages to individuals who do not [...]
Follow Us on Social Media! Get Extras!