Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
Successful franchises are, by nature of their success, large businesses. While they may operate as small businesses on a per unit basis, franchises have the resources, knowledge base, and market penetration of a larger business. Accordingly, the best franchises have figured out numerous strategies for business success that are often overlooked by small business owners. [...]
The International Franchise Association Educational Foundation released its report on the franchise industry earlier this year, the Franchise Business Economic Outlook, 2011. The short version: the franchise industry as a whole seems to be poised for a sunny 2011. Here are some key takeaways from the report: Macroeconomic factors are predicted to improve. GDP growth [...]
I love hearing small business success stories. Whether its from the entrepreneurs I interact with face to face or through interactions in the blogosphere, nothing quite beats hearing the stories of small business owners and franchisees that have achieved, if not their dreams, then a milestone or two along the way. Yet, small business success [...]
In a recent HBR post (The Worst Interview Question (and How to Answer It)), Priscilla Klaman recounts an interview in which she witnessed an applicant give a seat-squirming answer to the old interview standby: what do you consider your greatest weakness? Ms. Klaman asserts (and most of the HBR commenters seem to agree) that the [...]
I ran across this intriguing map on Tim Berry’s blog. The map is originally from the Forbes web site. Click on any U.S. county, and you can see the net outflows and inflows of population for 2008. If you follow macroeconomics and demographics at all (and who doesn’t, right?), the map is truly fascinating. Just [...]
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