Adam Toporek's Customer Service Experience Blog
Customer Experience, Customer Focus
In a recent HBR post (The Worst Interview Question (and How to Answer It)), Priscilla Klaman recounts an interview in which she witnessed an applicant give a seat-squirming answer to the old interview standby: what do you consider your greatest weakness? Ms. Klaman asserts (and most of the HBR commenters seem to agree) that the [...]
I ran across this intriguing map on Tim Berry’s blog. The map is originally from the Forbes web site. Click on any U.S. county, and you can see the net outflows and inflows of population for 2008. If you follow macroeconomics and demographics at all (and who doesn’t, right?), the map is truly fascinating. Just [...]
In our previous post, 5 Advantages Franchises Have Over Solo Small Businesses, we discussed the tremendous advantages a strong franchise system can offer to entrepreneurs. Like anything, franchising also has its disadvantages. Many of these disadvantages are relative, and the degree to which they apply, or even exist, is dependent on the quality of the [...]
Are you an entrepreneur looking to start a business but you just don’t have that “great idea” yet? Then franchising might be for you. Franchising offers you the opportunity to join an existing business model and, in many cases, to align with an established brand. Franchising can present tremendous advantages to individuals who do not [...]
I read an interesting post by Renee Oricchio over at Inc.com this morning on why Borders found itself doing the bankruptcy ballet (Borders: Tone Deaf to Technology). A few paraphrased points from the article: Borders had no Internet strategy of note, Borders’ supply chain is inefficient and created much of their mountain of debt, and [...]
I remember discussing a property with a commercial real estate broker a few years ago. I was questioning the investment, and particularly the amount of risk inherent in the deal, when he proceeded to educate me in a rather dismissive fashion about how “smart businesspeople make their money work for them.” He emphasized that the [...]
If you’ve been seeing the term “RSS” or the ever-present RSS symbol online for longer than you care to admit, yet you still don’t know what RSS is or what it can do for you. Then this post is for you. RSS is an amazing tool for time-crunched entrepreneurs, especially those who, ironically, have been [...]
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